How tiers are assessed
Your tier is based on your whole estate, all end customers combined. Twenty customers with one mailbox each count as twenty mailboxes: what matters is the volume you place with us, not how it is split.
Moving up a tier takes effect on the following month's invoice. A drop in volume does not move you back down until three consecutive months below the threshold — you are not penalised for losing one customer mid-year.
Invoicing
One monthly invoice, excluding VAT, however many end customers you have. You bill your own customers as you see fit: we impose neither a resale price nor any mention of our name.
What we expect from you
First-line support. Your customers come to you for everyday requests — forgotten passwords, setting up a phone, a full mailbox. We take over on anything touching the platform itself.