Two tools, two roles
| You want to | It is in |
|---|---|
| Add mailboxes | the client area |
| Delete a mailbox | the client area |
| Export a mailbox's content | the client area |
| See and pay your invoices | the client area |
| Reset a mailbox password | the Panel |
| Add an alias to a mailbox | the Panel |
The Panel opens from the client area, through the “Panel” link. It is reserved for the administrator of your account.
Add mailboxes
In the client area, on the Mailboxes page, Add mailboxes: choose the plan, the number and the name of each mailbox. Mailboxes are opened once the invoice is paid, and their credentials arrive at the account's contact address.
Always create a mailbox through the client area: that is what ties it to your subscription, and what lets you find it, export it and delete it from that screen.
Delete a mailbox
On the mailbox's page, Delete. The mailbox stops receiving at once.
Its content is kept for thirty days, during which the deletion can be undone from the same page. After that the content is destroyed and cannot be recovered.
A period already started is not refunded pro rata — see the terms.
Export a mailbox
On the mailbox's page, Request the export: we prepare a .pst file of all its content
— messages, folders, calendar, contacts — readable by Outlook. Allow a few hours; you are
notified by email, and the file can be downloaded from the client area for five days.
Do it before deleting a mailbox whose archives you want to keep.
If an invoice stays unpaid
Ten days after the due date, mailboxes are paused: they no longer send or receive. Nothing is deleted, and the service resumes as soon as the invoice is settled.