Where your credentials arrive
As soon as your mailboxes are opened, the contact address of your customer account receives a message announcing it. For each mailbox it gives the address and its initial password.
We keep no copy of that password: it is yours to pass on to the person who will use the mailbox, and theirs to change.
Open the webmail
- Go to
https://mail.mail-exchange.ch/owa. - User name: the full address of the mailbox, for instance
first.last@your-domain.ch. - Password: the initial password you received.
- On first use, the webmail asks for your language and time zone.
Change the password
In the webmail: the gear icon at the top right, then Options → General → My account → Change your password. Do it at first sign-in.
Prefer a phrase to a word: long, and used nowhere else.
Lost password
A mailbox password is reset from the Panel, by the administrator of your account. If they cannot be reached, write to support from the account's contact address.
Do not confuse it with the client area password, used to order and pay: that one is reset by yourself, with the “Forgot password” link on the sign-in page.